Warranty Policy

The standard warranty is 2 years, with the option to extend the warranty period for an additional fee.The warranty period is calculated from the date of acceptance.

Repair Coverage

We cover warranty on our entire product lines from modules, any components included in power box and exterior frames. If any parts fails to function, the buyer can send the parts back to the supplier who will fix or replace them and return to the buyer. Each party (the buyer and the supplier) covers the one way transportation cost.

[Videolumens will not pay for damage caused by weathering, natural hazards, shipping and unapproved installation or disassembly.]

Submit Support Tickets

If you need any technical help, we are here to help. Our support tickets service can help you in English and Mandarin. If you require help in other languages, we can provide you with translated messages. This platform allows us to gather engineers and customer service representative to work around the clock to help you solve a problem.

Support tickets page will be available soon.

Installation and Disassemble Guides

While we provide installation guides to every customer, there are some area that we may need to provide you with some more clarity. In this case you can message us via Wechat, Facebook or Support Ticket page (will be available soon).

We can also let you know what kind of labourers you may need for installation and disassembly, if you need somebody else to do it.

Returning Used Products and Recycle Program

While we cannot provide refunds of the product, you have the option to recycle and reduce waste at your end.

More information for this can be discussed with your sales agent before final sales.

Provide Software Guides and Create Api for Smart Apps

Smart APIs and other software approach, which can increase your usability and productivity with product is possible to discuss, and develop partnership with you to make this possible.

Wechat / Whatsapp / Zoom Call Installation Support

When installation is completed by your business’s personnelles or labourer, we can communicate with you directly via Wechat or Facebook so your installation goes smoothly. Please schedule with your sales agent.

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